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Usability Review

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DIT India can perform usability reviews for various platforms including:

  • Information Based Websites
  • Web Application
  • Ecommerce Websites
  • Desktop Software
  • Mobile applications
  • Mobile based websites
  • Touch screens

A usability review is basically a review of the user experience with your product. Typically a short term project, such usability assessment can be a worthy alternative to a expensive lab test. This assessment generally does not involve the real users and is conducted by experts. We use our experience and sense of application, understanding of web, mobile and other digital platforms and knowledge of industry practices to review a product’s usability.

At DIT India, all usability evaluation consists of two integral and interrelated parts. While the first part seeks the product’s adherence to the established conventions (Heuristic Evaluation), the other part evaluates the application through a step by step stimulated role play (Cognitive Walkthrough).

Heuristic Evaluation

In this stage of usability evaluation, the experts assess the product or system on the basis of the usability guidelines. Each component of the product or service, under study, is compared with the established conventions and areas of improvements are identified and prioritized. Such usability review, by DIT India, can either include the entire product or just a part of it.

Cognitive Walkthrough

This part of usability assessment, with DIT India, evaluates the step by step procedure that the users have to follow while using the application or product. In such evaluation, the experts establish various objectives that the users might have for using the application. On the basis of each of these objectives, a role play is conducted to find out the rigors of completing tasks to achieve various objectives. Hurdles in the process, if any, are identified and presented by this usability consultant. Such stimulated user experience can be conducted on the actual as well as the prototype product or application.